Privacy Policy

1 Who We Are

2bett is an internationally licensed online betting and gaming platform accessible at 2bett.org. For the purposes of this Privacy Policy, "2bett", "we", "us", and "our" refer to the operator of the 2bett platform. "You" and "your" refer to any individual who visits, registers on, or otherwise interacts with the 2bett platform.

As the data controller for the personal information processed in connection with your use of 2bett, we are responsible for ensuring that your data is handled lawfully, fairly, and transparently in accordance with this Privacy Policy and applicable data protection legislation.

For any privacy-related enquiries or to exercise your data rights, you may contact us at any time using the details provided in Section 14 of this document.

2 Data We Collect

We collect personal data in several categories depending on the nature of your interaction with the 2bett platform. The following table outlines the primary categories of data we hold and their typical sources:

We do not collect any special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) except where a government-issued ID document containing a photograph is submitted as part of the KYC process, in which case the photograph is used solely for identity verification and is not processed for any other purpose.

3 How We Collect Your Data

We collect personal data through the following primary channels:

3.1 Direct Interactions

The majority of personal data we hold is provided directly by you when you register a 2bett account, complete KYC verification, make a deposit or withdrawal request, contact customer support, or respond to a survey or promotional offer. This data is submitted voluntarily and is necessary for the provision of the 2bett service.

3.2 Automated Technical Collection

When you visit 2bett.org or use the platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser type and version, pages visited, time spent on each page, and interaction events such as button clicks. This data is used for platform security monitoring, fraud detection, and service improvement purposes.

3.3 Third-Party Sources

In certain circumstances, we may receive data about you from third-party sources, including identity verification partners during the KYC process, payment processors during deposit and withdrawal transactions, and fraud-prevention screening services. Data received from third parties is handled with the same standard of care as data collected directly.

4 Purpose & Legal Basis for Processing

We process your personal data only where we have a lawful basis for doing so. The following table outlines our primary processing purposes and the corresponding legal basis:

5 Data Sharing & Disclosure

2bett does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

5.1 Service Providers

We engage carefully selected third-party service providers to assist in the operation of the 2bett platform. These include payment processors facilitating transactions via Indonesian bank transfer and e-wallet networks, identity verification and KYC compliance partners, cloud hosting and infrastructure providers, customer support software vendors, and fraud detection and cybersecurity services. All service providers are bound by contractual data-processing agreements that restrict their use of your personal data to the specific purpose for which it was shared.

5.2 Game Studio Providers

Certain game interactions — particularly in live casino products provided by Evolution Gaming and Pragmatic Play Live — may involve the transmission of minimal session data (such as player ID tokens and bet amounts) to the relevant game studio's servers for the purpose of facilitating gameplay. No sensitive personal data such as your full name, address, or banking details is transmitted to game studios.

5.3 Legal and Regulatory Disclosure

2bett may be required to disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or courts of competent jurisdiction where required by law, in connection with the prevention or investigation of financial crime, or to enforce our Terms & Conditions and protect the rights of 2bett and its users. We will notify affected Players of such disclosures to the extent permitted by law.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 2bett business, personal data held by 2bett may be transferred to the acquiring or successor entity. We will provide reasonable notice to registered Players and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy before any such transfer takes place.

6 Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active account relationship with you, and to comply with our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with 2bett and for a minimum of five years following account closure.
• KYC and identity documents: Retained for a minimum of five years following account closure or the last transaction, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Communications and support records: Retained for three years from the date of the last communication, or longer if the communication is relevant to an unresolved dispute or regulatory investigation.
• Technical and analytics data: Typically retained in aggregated or pseudonymised form for up to 24 months.
• Marketing preference records: Retained until you withdraw your consent or request deletion, and for a period of one year thereafter as evidence of your preference history.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

7 Security Measures

2bett implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 2bett's servers.
• Encryption at rest for sensitive data fields including identity documents, financial account details, and KYC records stored in our databases.
• Password hashing using industry-standard one-way algorithms — 2bett staff cannot read your password in plain text.
• Role-based access controls that restrict staff access to personal data to only those with a legitimate operational need.
• Regular third-party penetration testing and vulnerability assessments of the 2bett platform and supporting infrastructure.
• Continuous automated monitoring for unusual login activity, account access patterns, and potential fraud indicators.
• Two-factor authentication (2FA) available to all Players via account security settings.

While we take every reasonable precaution, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your 2bett login credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

8 Cookies & Tracking Technologies

2bett uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, and analyse platform usage patterns. The following categories of cookies may be set when you use 2bett.org:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your authenticated session, enforcing security settings, and enabling core betting and gaming functionality. These cookies cannot be disabled without impacting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, game filters, and responsible gaming tool configurations, so that they persist between sessions.
• Analytics cookies: Used to collect anonymised data on how players interact with the 2bett platform, including pages visited, session duration, and navigation paths. This data is used to improve the platform. Analytics are conducted using privacy-conscious tools configured to anonymise IP addresses.
• Security and fraud-detection cookies: Used to identify suspicious access patterns and protect against bot traffic, credential-stuffing attacks, and other automated threats.

2bett does not use third-party advertising cookies or cross-site tracking technologies that would allow external advertisers to profile your browsing behaviour across other websites. You may manage cookie preferences through your browser settings; note that disabling strictly necessary cookies will affect your ability to use the 2bett platform.

9 Your Data Rights

As a 2bett account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the 2bett support team using the details in Section 14. We will respond to all valid requests within a reasonable timeframe.

Please note that certain rights are subject to exceptions under applicable law, particularly where data must be retained for legal, regulatory, or fraud-prevention purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly.

10 Minors & Age Restrictions

The 2bett platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not register an account, submit any personal data to 2bett, or use any 2bett service.

If 2bett becomes aware that personal data has been collected from an individual under the age of 21, that data will be promptly deleted and the associated account will be terminated in accordance with our underage access policy. If you believe that a minor has registered a 2bett account, please notify us immediately at [email protected].

Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites, including 2bett.org.

11 Third-Party Links & Services

The 2bett platform may contain references to or integrations with third-party services, including game studio platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe), payment gateways, and customer support tools. These third parties operate under their own privacy policies and data-handling practices, which are independent of 2bett.

While we take care to engage reputable third-party partners, 2bett is not responsible for the privacy practices of external services. We encourage you to review the privacy policies of any third-party service you interact with, particularly when submitting personal or financial data.

12 International Data Transfers

As an internationally operated platform serving players primarily in Indonesia, some personal data processed by 2bett may be stored on or transferred to servers located outside Indonesia. This may occur in connection with cloud hosting infrastructure, KYC verification partners, or game studio integrations.

Where personal data is transferred outside Indonesia, 2bett takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards include contractual data protection clauses, data-processing agreements with receiving parties, and selection of service providers in jurisdictions with recognised data protection frameworks.

13 Changes to This Privacy Policy

2bett reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered Players by email to the address associated with their 2bett account, and we will update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically. Your continued use of the 2bett platform following notification of any change constitutes your acknowledgement of the revised policy. If you do not agree with any changes to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

14 Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 2bett holds about you — including requests to exercise any of your data rights under Section 9 — please contact the 2bett Data Privacy team using the details below. All privacy-related requests are handled by trained staff with a target response time of five business days.

You may also wish to review our Terms & Conditions and Responsible Gaming pages for further information about your rights and obligations as a 2bett account holder.